Refund Policy

Refund Policy

Effective Date: 02/19/2026

Thank you for choosing our Portable Knee Pain Relief Massager, designed to help reduce knee discomfort, improve circulation, and support daily mobility.

Please read our policy carefully before making a purchase.

1. Returns

Return requests may be submitted within 30 days of receiving your order.

To be eligible for a return, the Portable Knee Pain Relief Massager must:

  • Be unused and in the same condition as received

  • Show no signs of wear, misuse, or damage

  • Be returned in its original packaging with all included accessories

  • Not have been used for hygiene and safety reasons

Due to the personal and therapeutic nature of this device, used items are not eligible for return.

Any item that does not meet these conditions will be refused.

2. Non-Returnable Items

The following items are strictly non-returnable:

  • Used or worn knee massagers

  • Items damaged due to improper use

  • Sale, clearance, or “final sale” items

  • Gift cards

  • Returns sent without prior authorization

3. Return Procedure

Before sending any return, customers must contact our customer service team at:

📧 Email: [Your Professional Email]

The request must include:

  • Order number

  • Detailed reason for the request

  • Clear photos or video (in case of defect or incorrect item)

Any return sent without prior authorization may be refused and not processed.

4. Refunds

Refunds are granted only when the return is approved and complies with this policy.

  • Refunds are issued to the original payment method

  • Original shipping fees are non-refundable

  • Processing time is 5 to 10 business days after inspection of the returned item

Our Portable Knee Pain Relief Massager is designed to help reduce knee discomfort and support everyday movement when used as directed.

5. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable, except where required by law

We recommend using a trackable shipping service.

6. Defective or Incorrect Item

If the item received is defective or incorrect, the customer must contact us within 7 days of delivery.

In this case:

  • A fixed processing fee of $29.89 USD will be applied

  • The item must be returned following our authorization process

  • A refund will be issued after inspection and approval

❌ No exchanges
❌ No free replacements

7. Order Cancellation

  • Cancellations are accepted within 24 hours after order confirmation

  • After this period, the order is considered final

  • Orders that have already been processed or shipped cannot be canceled

8. Late or Missing Refunds

If an approved refund does not appear within the stated timeframe:

  • Check your bank account

  • Contact your bank or card issuer

  • Contact us at the email address provided above

9. Policy Changes

We reserve the right to modify this Refund Policy at any time without prior notice.
Any changes take effect immediately upon publication on the Website.