Shipping Policy

SHIPPING POLICY

Last Updated: 02/19/2026

This Shipping Policy outlines the terms and conditions for the shipment and delivery of orders placed on Kneelax (“we,” “our,” or “us”) through kneelax.com.

By placing an order on our website, you agree to the shipping terms described below.

1. Shipping Area

We currently ship our Kneelax Portable Knee Pain Relief Massager within the United States only.

We do not offer international shipping at this time.

Shipping availability may be updated in the future without prior notice.

2. Order Processing Time

  • Orders are processed within 1 to 3 business days (Monday–Friday).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once processed, the order is transferred to our shipping partner for delivery.

Processing time is separate from delivery time.

3. Estimated Delivery Time (United States)

Estimated delivery time is:

  • 5 to 12 business days

Delivery times are estimates and may vary depending on:

  • Carrier operations

  • Weather conditions

  • High-demand periods (holidays, promotions)

  • Other circumstances beyond our control

We do not guarantee exact delivery dates.

4. Shipping Fees

  • Shipping costs are calculated and displayed at checkout.

  • Fees may vary depending on promotions or shipping method selected.

  • Shipping fees are non-refundable unless required by law.

5. Order Tracking

Once your order has shipped:

  • A confirmation email with a tracking number will be sent.

  • Tracking updates may take 24 to 72 hours to appear in the carrier’s system.

Customers are responsible for monitoring tracking information.

6. Shipping Address Responsibility

Customers must provide a complete and accurate shipping address at checkout.

We are not responsible for:

  • Delays or losses caused by incorrect or incomplete addresses

  • Packages delivered to the address provided by the customer

If a package is returned due to an address error, additional reshipping fees may apply.

7. Delivery Delays

We are not liable for delivery delays caused by:

  • The shipping carrier

  • Weather conditions

  • High-volume shipping periods

  • Force majeure events

Delivery delays do not qualify for refunds.

8. Lost or Marked-as-Delivered Packages

If your package is marked as “Delivered” but you have not received it:

  1. Contact the shipping carrier first.

  2. Then contact us at:
    📧:support@kneelax.com

All cases are reviewed individually. Refunds are not guaranteed.

9. Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.
Changes take effect immediately upon publication on our website.

10. Contact

For any questions regarding your shipment:

📧:support@kneelax.com]